Coinsurance – It Makes Sense

What’s coinsurance? Insurance spreads the risk of loss among every policyholder and the insurance company.

The “coinsurance clause” in a Business Property policy reflects the fact that the coverage divides this risk by setting premiums based primarily on the value of the property. Those who insure their property for less than its actual cash value (ACV) or replacement cost will have to pay the uninsured portion of any covered loss out of their own pocket — in other words, “coinsuring” the risk — which encourages policyholders to buy coverage for the full value of their property.

Coinsurance – How Much?

coinsuranceThe coinsurance clause usually requires policyholders to insure their property for 80% of its ACV. For example, if the property of your business is worth $500,000, you would need to purchase a $400,000 policy. If a fire caused $300,000 worth of damage, the insurance company would pay $240,000 (80% of $300,000), leaving you to pick up the other $60,000. However, if you had purchased the full $500,000 in ACV coverage — paying a higher premium — the insurer would cover the entire $300,000 claim.

We’d be happy to discuss the benefits that the coinsurance clause offers. Feel free to give us a call.

Protect Your Reputation

Identifying and preventing the incidences that might harm your firm’s reputation and brand can be a challenge at best.

The explosive expansion of Web-based communications and social media has aggravated the risks of reputational damage, while dramatically reducing response time to counter these threats.

reputationAccording to Reputation Review 2012, a report from Oxford Metrica sponsored by Aon P.L.C., a public company runs an 80% chance of suffering a reputational risk that can cost at least 20% of its equity value in any month over a five-year period. Privately held companies face similar risks.

These exposures can come from a wide variety of sources, from product safety and unhappy customers to regulatory pressures and behavior by managers. Examples include recent massive breaches of consumer data held by major financial institutions, and the effect on companies that faced supply chain disruptions or radiation fears after the Japanese earthquake and tsunami of 2011 — not to mention the impact of that year’s outbreak of listeria in cantaloupes. Although this infection came from a single farm, other producers (and even companies selling different types of melons) suffered a loss of reputation.

With reputational risks coming in various and sometimes unpredictable forms, experts recommend a few things you can do that to help protect yourself.

Reputation Management

  • Creating an “early warning system” to monitor print, electronic, and social media for negative references to the company.
  • Evaluating whether a negative comment should have a response (not every tweet or Facebook post matters).
  • Getting frontline employees involved in responding to reputational threats, rather than having top management and PR staff deal with them.

Our agency’s experts stand ready at any time to help you discuss your risk, review potential scenarios, and then build and test a plan for dealing with events that threaten your reputation.

Having an effective plan to deal with these threats can actually improve your company’s reputation. If you have concerns of the protection of your corporate reputation, don’t hesitate to contact us.

Identity Theft: A 3 Step Approach

identity theftIn the controversial Citizens United case, the Supreme Court ruled that corporations have rights similar to those of an individual. It follows that they have identities and are vulnerable to identity theft.

Although insurance offers one way to manage this risk, it might well be a long time before a company discovers the identity theft — at which point, it would be too late. To avoid or minimize the danger of having your corporate identity stolen, we’d recommend a three-step approach.

Identity Theft: 3 Steps to Protect You

Storing sensitive information. Sensitive files and information (credit card numbers, medical data, Social Security numbers, etc.) might be stored on computers, external drives, filing cabinets, or mobile devices. It’s wise to consolidate and secure this data either physically behind lock and key or by using electronic network security measures. Be sure to train employees on handling, storing, and disposing of this type of information properly.

  1. Your business documentation. Identity thieves might use highly sophisticated or surprisingly elementary and low-tech techniques for delving into a company’s records and misappropriating them. These might include intercepting paper mail, stealing trash, or physically taking documents. To safeguard this information, determine what records you need to run the business, inventory them, and use electronic statements to limit the amount of mail containing company information. Never share financial details or documents through e-mail!
  2. Credit reports. Check your company’s credit reports regularly for unusual charges or bills.

The Federal Trade Commission (http://www.business.ftc.gov/documents/bus69-protecting-personal-information-guide-business) provides a variety of resources you can use to help protect your corporate identity and confidential customer information against identity theft.

Our agency’s professionals would be happy to offer their help — just give us a call.

Concealed Weapons Complications

The nationwide debate over gun control in the aftermath of the Newtown massacre has raised a number of issues — including potential insurance liability for businesses in states that permit citizens to carry concealed weapons. Here’s why:

Concealed weapons and “reasonable care”

A company that allows customers or visitors on its premises has a legal obligation to exercise “reasonable care” in keeping them safe, a responsibility that includes warning them about any hidden dangerous conditions. For example, in states with “concealed carry” laws, a store owner might need to post warnings that sales clerks are armed.

concealed weaponsLet’s say that an employee carrying a concealed weapon negligently or deliberately shoots a customer who is legitimately on the premises of the business — and the customer then sues the employer for bodily injury. On the other hand, suppose that an employer forbids workers from carrying weapons on the job. If an employee is attacked and beaten at work, he or she might sue for damages from bodily injury, claiming that the employer’s ban on firearms in the workplace impaired the employee’s ability for self-defense.

Although your Commercial General Liability (CGL) policy should provide coverage against such claims, it makes sense to minimize this risk by taking pre-emptive action. One effective approach: to seek an exemption from the scope of the concealed-weapon law (if one doesn’t already exist), giving you the authority to forbid weapons in the workplace. Make it clear to all employees and potential employees that company policy forbids bringing weapons onto the premises. You might also conduct comprehensive pre-employment screening to help hire stable, sensible people who are unlikely to settle disagreements with lethal force.

To learn more about protecting your business against the potential problems created by concealed carry laws, feel free to get in touch with us.

Brand – Protect Your Image

BrandWhat’s your company’s “brand?” Whether you’ve had one developed professionally or simply let it happen, experts all agree that you definitely have a brand.

Call it “image” or “reputation,” but it’s there — and it goes far beyond advertising and marketing. At its core lies the emotional connection your products or services make in the minds of your customers or prospects: Either terrific or toxic. The question is whether your brand is enhancing or detracting from your success.

A crucial attribute for any business is trust, based on an ethical approach to every relationship and transaction. Is your company trusted? Ask your customers and prospects what your brand says to them.

We’d also like to ask what our brand means to you. We want nothing less than to be your trusted advisor. Let our professionals take your concerns about protection and insurance issues off your plate, so that you can focus on building your brand into a valued enhancement to the future of your business.

Roof Collapses – 6 Prevention Tips

Although Punxsutawney Phil predicted that Spring was well on the way, the historic February blizzard (and most residents in the Northeast) begged to differ. Although the landscape is incredibly beautiful and makes for pretty pictures, recent storms have us thinking about heavy snow and the damage it can do to your roof. If left unattended, snow on your roof can turn into a serious issue… one that leaves you having to close your business or relocate your family. Roof collapses are something every building owner should give careful thought to.

A structure”s ability to stand up to weight of ice and snow depends on several factors, including: live and dead load design, age of the building and roof, condition of the roof, elevation, and the way the roof is maintained during and after major snow storms.

To avoid roof collapses, safely remove snow using the following guidance from The Insurance Institute for Business & Home Safety (IIBHS).

6 Tips for Preventing Roof Collapses

roof collapses1. For safe removal that won’t endanger you or damage your roof, consult a roofing contractor. They can offer expert guidance on roof collapses and how you can prevent them.

2. Regulations and standards of the Occupational Safety and Health Association (OSHA). Fall Protection Guidelines, should always be followed.

3. A heavy duty push broom with stiff bristles or a roof rake may be used to brush off the snow down the slope of the roof.

4. Do not pull snow back against the slope or sideways. The snow may get underneath the cover and can break shingles.

5. Do not use a shovel or snow blower on the roof. These can both tear up the roofing system and cause significant damage.

6. If you see indications that the roof is deflecting under the weight of the snow in certain areas, be sure to keep people away from those areas and seek the help of a professional snow removal expert. Sometimes the smartest thing to do is to know what you don’t know, and enlist the help of an expert.

Visit IIBHS for more information on things you can do to avoid roof collapses, and as always, feel free to give us a call any time with questions you may have.

Trade Credit Insurance: Cover Your Largest Asset

trade credit insuranceqMost companies insure virtually every aspect of their business. Yet, believe it or not, fewer than l0% of American businesses protect their primary source of income: their outstanding invoices or accounts receivable (A/R) – even though losses from customers failing to pay invoices are more common than those caused by fire or theft and can be equally, if not more, devastating.

The solution: Trade Credit insurance, (also known as Accounts Receivable insurance) which guarantees payment, up to the amount under the policy, of A/R owed by customers whose receivables are past due, are unable to pay or refuse to do so, or who are in default, This coverage is essential if a significant percentage of your sales are credit based and/or you sell regularly to new customers.

  • By protecting you against losses from bad debts, it enables you to provide more credit to more customers – which means higher sales.
  • A Trade Credit policy protects your company against the financial impact of a customer going bankrupt because the insurance company must pre-approve all orders, carrying Trade Credit coverage provides you with valuable information on the financial stability of your customers. This enables you to offer more aggressive terms and/or solicit larger orders. Trade Credit insurance allows you to increase the size of your working capital. For example, banks might be willing to lend against 90% of your receivables rather than 80%. In today’s restricted financing environment, banks will be more likely to lend to you and to offer better terms.

What’s not to like?

Our insurance professionals would be happy to offer their advice on the Trade Credit policy that’s best for your business. Please feel free to get in touch with us at any time.

How to Proactively Manage Employee Terminations

you're firedEmployee terminations and layoffs are stressful, sometimes complicated, and certainly an action that no employer looks forward to taking. The repercussions and disruptions from an employee being fired, laid off, or opting to leave of their own free will can be far reaching. It not only impacts the employee leaving, but also their co-workers and you, the employer.

You can decrease the impact employee terminations have on your business and remaining employees, as well as the potential resulting legal issues, by taking the time to manage the situation carefully. Having an employee termination strategy is a good starting point. As you develop your strategy, you should remember that most terminations will fall under one of these three categories:

  1. Employment that’s terminated by the employer due to the employee’s behavior or performance issues.
  2. Employment that’s terminated by the employer solely due to economic reasons.
  3. Employment that’s voluntarily ended by the employee.

You will find that there are some one-size-fits all guidelines on how to respond to terminations in general. However, each termination category may also call for a response that’s more tailored to the circumstances of the termination. Here are some general tips for all of the above:

Any Type of Termination

  • Set up a process to follow. Following the same set procedure, including a checklist for each termination step, will help ensure that you treat all your employees equally.
  • Consult an attorney to ensure you understand how the employer-employee relationship is regulated legally and all the applicable guidelines.
  • Communicate effectively with your employees so that they understand exactly what’s expected of them and all possible disciplinary actions. This will help you avoid misunderstandings.

Employer Terminates Due to an Employee’s Behavior/Performance

  • It’s vital that all employees understand what you expect and require of them. It’s equally vital to document warnings and counseling thoroughly. This will not only help you protect your business should you ultimately need to terminate an employee, but it will also give you the opportunity to allow some deserving poor performers a second chance to do better.
  • In certain circumstances, an immediate termination will be the most prudent course of action to protect yourself and your other employees. For example, the immediate termination of an employee that steals or poses a danger could be warranted. However, it’s still critical that you understand your legal responsibilities.

Employer Terminates Based Solely on Economic Reasons

  • Layoffs can be very difficult for you, the employees being laid off, the employees staying, and your management team. You can help control anxiety and tension by keeping the lines of communication open and ensuring that all employees are kept in the loop about what’s taking place.
  • The layoff process can be somewhat less traumatic if you remember to let your employees know they’re still valued, appreciated, and respected. It can also help if you’re able to help them secure alternative employment and/or provide a severance package.

Employee Voluntarily Ends Their Employment

  • You’ll want to clearly understand why an employee is ending their employment. An exit interview policy is a great tool to understand why an employee is leaving, how well your company is competing in areas like wages and benefits, and if you have any operational or management problems to be rectified.
  • You might want to make a counter-offer if a valuable employee is leaving and you’d like to retain them; after all, turnover can be very expensive for employers. Discuss the reasons your employee has decided to leave. If the departure is based on wages, then you might find that it would be cheaper to agree to a raise than it would be to recruit and train a new employee.

In closing, nearly every employer will be faced with employee terminations at some point. If you plan ahead and have the proper procedures in place, you can both minimize the effects and protect your business against any legal ramifications.

Buying Commercial Auto Insurance

commercial_auto

Every business needs to insure the vehicles it uses. Because such coverage is usually more expensive than Personal Auto insurance, it makes sense to purchase a Commercial Auto policy that provides the best long-term value for your premium dollar. To make sure that you’re getting the right policy at the right price follow these guidelines:

1. Determine which vehicles you need to insure. In addition to coverage on any vehicle your firm owns, leases, or rents, be sure to cover any personal vehicles that employees will be using on company business.

2. Select the right type of policy.  Although Personal Auto insurance will cover a vehicle used for business purpose as long as the title is in your name, if the company owns the vehicle you’ll need Commercial Auto coverage (which is more expensive).

3. Choose the coverages you need. These should include Liability, Comprehensive, Collision, Uninsured/Underinsured Motorist and (in some states) Personal Injury Protection, which pays medical expenses for the insured driver, regardless of fault.

4. Comparison shop. Because every Auto insurance company has its own way to calculate premiums, your cost, the amount that you will need to pay can vary widely from one carrier to another. As independent insurance agents, we’ll be happy to offer our professional advice on selecting the coverage and price that’s best suited to your needs.

Do you have other questions about buying Commercial Auto Insurance? Give us a call!

5 Security Tips for Your Business this Holiday Season

Christmas burglarThe holiday season is in full swing and for many companies, increased “business” = “BUSY-NESS”. In addition to the myriad of personal obligations on the calendar, and spending much anticipated time with family and friends, this is also the season when the security of your business may be threatened the most. Protect your business with these 5 Holiday Security Tips.

1. Long lines and lots of exhausted (and sometimes cranky) shoppers can leave your sales people and cashiers distracted. Counterfeiters take advantage of these circumstances and use this time of year to pass fake currency. The best way to detect a bad bill is to know the real thing. Check out “Know Your Money” at www.secretservice.gov to learn how to guard against this threat.

2. Instruct employees to refrain from using company computers to shop online. This practice could make your company vulnerable to attacks from computer viruses, phishing scams and malware attacks, according to a survey conducted by the Information Systems Audit and Control Association (ISACA), an information technology professional trade group.

3. Santa checks his list twice, and your cashiers should do the same with signatures. Training your staff to examine signatures — and even ask for ID, if necessary — can go a long way toward reducing your risk of loss due to fraud.

4. Make sure you have security cameras installed and that they are fully functional. Not only do security cameras serve as a deterrent to crime, they also provide film that can help you find — and prosecute — offenders.

5. Examine your policies to see that you have adequate and appropriate insurance limits. Many businesses operate with an increased level of inventory through the holiday season. Do your insurance policies account for that? Give us a call today with any questions.

Define your risk. Protect your business. Let us help, so you can be assured of a safe and successful season.